How cancellations and refunds work for CTRL — and where to find the terms for our services.
You can cancel a CTRL subscription at any time; cancellation stops all future renewals. Your access continues through the end of the period you’ve already paid for. Cancel from your account or by emailing admin@trapsilicon.com — no call, no retention gauntlet.
Within seven days of your configuration being delivered, email us the word REFUND and we’ll refund your most recent payment in full — no questions, no conditions. Your license key is deactivated on refund. One refund per customer, lifetime. Annual plans are fully refundable in that same seven-day window; after it, the annual term is non-refundable but won’t auto-renew if you’ve cancelled.
If you were charged in error, charged twice, or charged after cancelling, contact us and we’ll refund the incorrect charge promptly.
If something looks wrong, please contact us first — we resolve most issues within a couple of days. A chargeback started without contacting us doesn’t erase what’s owed, and any pre-payment license stays suspended while a charged-back amount is unpaid.
This policy covers the CTRL subscription. Our professional services — the Session, Demo, Lockout, Run, Residency, and Stash — aren’t covered here; each carries its own guarantee, written into your Statement of Work and the Terms of Engagement.